FAQ
Got a question before booking? Here are answers to the most common questions we receive about our services across Sydney.
Antennas & Reception
TV Antenna Installation & Repairs
Pixelation can be caused by several parts of the reception system, including a weak signal, damaged antenna, deteriorated coaxial cable, loose connections, splitters, amplifiers or faulty TV outlets. We recommend diagnosing the system before replacing anything unnecessarily.
Not necessarily. Poor reception doesn't automatically mean the antenna needs replacing. If the existing antenna is still suitable and the fault is elsewhere in the system, a repair may be the better solution.
Yes. We provide TV antenna repairs and reception fault diagnosis throughout Sydney. If repair is practical, we'll explain what needs to be fixed. If replacement makes more sense, we'll explain why.
Missing channels can result from reception problems, cabling faults, connections or other issues in the antenna system. If retuning the TV doesn't solve the problem, the system may need to be inspected.
Yes. A no-signal message can have several causes, so we inspect the relevant antenna, cabling and connections to determine where the signal is being lost.
Yes. We provide new and replacement digital TV antenna installations for homes and businesses across Sydney.
Brackets & Placement
TV Wall Mounting
We work with:
- Fixed TV mounts
- Tilt TV mounts
- Full-motion TV mounts
The best option depends on your TV, wall, room layout and viewing position.
Yes. Send us the TV size and model when requesting a quote so we can properly assess the installation.
Yes, suitable TVs can be mounted on different wall constructions including brick, masonry, concrete and suitable framed walls. The mounting method depends on the wall and installation location.
We aim for the cleanest practical installation. Cable concealment options depend on the wall construction, existing connections and access. We'll explain what's possible before the work proceeds.
Yes. Send us your TV model or size and the bracket details so we can check whether the setup appears suitable.
There isn't one correct height for every room. We consider screen size, seating position, room layout, furniture and viewing angle before confirming the mounting position. We Plan Before We Drill.
Outlets & Distribution
Foxtel & TV Points
Yes.We install additional TV points in bedrooms, living rooms, media areas and other suitable locations.
Yes. If you're moving your TV to another wall or changing the room layout, we can assess whether relocating the existing outlet or installing a new connection is the better option.
It can. Adding more outlets changes how the antenna signal is distributed through the property. That's why we consider the existing reception, cabling and distribution setup rather than simply adding another splitter.
Yes. We provide Foxtel-related cabling, outlet installation, relocation and connection work. For Foxtel account, subscription or provider-side service issues, you'll need to contact Foxtel directly.
In many cases, yes. Tell us you need both services when requesting the quote so the installation can be planned together.
Yes. We provide new and replacement digital TV antenna installations for homes and businesses across Sydney.
Ethernet & Wi-Fi
Data Cabling & Home Networking
Yes. We install Ethernet data points for suitable locations including:
- Home offices
- Smart TVs
- Gaming systems
- Computers
- Network equipment
- Wi-Fi access points
- Commercial workstations
Neither replaces the other completely. Wi-Fi provides convenience for mobile devices, while Ethernet can provide a dedicated wired connection for fixed equipment. A good network often uses both.
Ethernet doesn't increase the speed of the internet plan coming into your property. However, if Wi-Fi coverage or wireless interference is limiting a device, a wired connection may provide a more stable connection between that device and your network.
Yes. Ethernet can be installed for suitable Smart TVs, streaming equipment and entertainment areas.
Yes. Ethernet cabling can be installed to suitable access-point locations as part of a home or commercial network setup.
Yes. Renovations are a good time to plan Ethernet points, TV locations, access points and other cabling while access may be easier.
Before You Book
Quotes & Appointments
Yes.
Send us:
- Your name
- Phone number
- Suburb and postcode
- Service required
- Description of the job
- Photos where possible
Some jobs can be estimated from the information provided. More complex work may require an onsite assessment before an exact price can be confirmed.
Your location helps us confirm service availability and understand the job before arranging an appointment.
Yes, whenever possible. Photos can help us understand the wall, antenna, outlets or cable route and may allow us to give you a more useful initial estimate.
That's fine. You don't need to diagnose the problem yourself. Describe what's happening and we'll help determine the appropriate next step.
Yes.
For example, you may need:
- An antenna repaired
- A TV mounted
- An additional TV point
- Ethernet installed
Tell us everything you need when requesting the quote so the work can be planned efficiently.
Service Areas
Which areas of Sydney do you service?
Prime Antennas Sydney services customers throughout Greater Sydney, including:
Enter your suburb and postcode in our contact form and we’ll confirm availability.